IS SHIPPING FREE?
Shipping cost is free WORLDWIDE on most items. On some products, we might charge a plus and it will depend on the item purchased.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi item order, each item may be shipped from the a different international ware-house, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship them to you at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do the best effort to get your order as fast as they can! Due to the popularity of our products, please allow an estimated 1 to 5 weeks for your order to arrive to the United States (varies from product to product). Other countries can take an estimated 1 to 6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders have insurance for shipping and handling. If an order gets stuck or lost, sent back during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will ship to you a new package with quicker shipping and full tracking, if possible. Please see our refund and return-policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices in our store are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your customs office in your city. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.